This policy explains how personal information is handled when you visit our store, purchase an AI desk companion, register an account, use our app and connected device, or contact us. Voice features use cloud processing. You can contact us about privacy at hello@luviadream.com.
Who is responsible
This policy describes how luviadream handles personal information in connection with its store, products and services. For privacy questions or requests, contact hello@luviadream.com.
Our operational team is based in China.
Information we process
Orders and support: your name, email, telephone number, billing and shipping addresses, purchases, transaction references, delivery details, returns and communications you send us. We receive relevant information from payment and delivery providers to process your order.
Accounts and devices: registration details, account identifiers, device activation and app binding information, and settings needed to operate the connected product.
Voice interactions: audio and any transcripts, prompts, context and generated responses processed to provide voice conversations. Please avoid including information that is unnecessary for your request, particularly sensitive information about you or another person.
Website and marketing: IP address, browser and device information, site activity, cookie identifiers, marketing preferences and campaign interactions, to the extent collected by enabled tools.
Payment processing: PayPal processes payment information under its own privacy notice. We receive the transaction and order information needed to fulfil purchases and manage refunds.
Why we use information
We use order, contact and payment-related information to fulfil purchases, deliver products, provide support and handle returns. We use account, device and interaction information to register and activate devices and deliver the voice features you request.
We use appropriate information to protect accounts, prevent fraud, diagnose faults, keep business records and comply with legal obligations. Marketing emails and advertising are subject to applicable consent and opt-out rules. We do not make marketing consent a condition of purchasing a product.
For people in the EEA and UK, our legal bases are performance of a contract for orders and requested services; legal obligations for required records and disclosures; consent where required for marketing, cookies or optional processing; and legitimate interests for proportionate security, fraud prevention and service administration, after considering your rights. You may object to processing based on legitimate interests. We will identify the relevant basis if a new purpose requires further processing.
Voice processing and AI providers
Voice features use cloud services and GPT-based AI. GPT identifies technology and does not, by itself, identify every company receiving your data.
Cloud processing involves transmitting interaction data to service providers. Their processing, retention and access practices depend on the services used and the applicable arrangements. For questions about the handling of voice interactions, contact hello@luviadream.com.
Who receives information
We disclose information as needed to payment providers such as PayPal; shipping and fulfilment partners; hosting and technical service providers; AI and voice providers; customer support and email providers; and enabled analytics or advertising providers, subject to applicable law and your choices.
Some recipients process information on our instructions; others, such as payment providers for certain activities, act under their own responsibilities. We may also disclose necessary information for legal obligations, legal claims, security incidents, or a lawful business transfer with appropriate safeguards.
Cookies and marketing choices
Essential cookies support functions such as checkout and security. Where consent is required, optional analytics and advertising technologies must remain inactive until you consent. You may reject optional cookies and later change your choices without losing essential shopping functions.
You can manage cookies through available consent controls and your browser settings. Blocking essential cookies may affect shopping functions. Contact hello@luviadream.com for help with privacy choices.
You can unsubscribe from marketing emails using the link in the message or contact hello@luviadream.com. We may still send necessary order, security and service communications. Withdrawing consent does not affect processing lawfully carried out before withdrawal.
International processing
Your information may be processed outside your country. Our team operates in China; service providers may operate in other locations.
Where applicable law requires safeguards for international transfers, those requirements apply to the processing of your information. Contact hello@luviadream.com for information about the safeguards relevant to your data.
How long we keep information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, taking into account the nature of the information, service needs, legal recordkeeping obligations and the resolution of disputes. Retention may differ between order records, account information, support communications and technical data.
We delete or anonymize information when it is no longer needed, unless lawful retention is required. An account deletion request does not require deletion of records that must lawfully be retained; we will explain relevant exceptions.
Your privacy rights
Depending on your location and the applicable law, you may have rights to access, correct, delete or obtain a portable copy of information; restrict or object to processing; withdraw consent; and opt out of applicable sale, sharing, targeted advertising or certain profiling. EEA and UK residents may complain to their competent data protection authority.
Send requests to hello@luviadream.com. We may reasonably verify identity and any representative’s authority. We respond within applicable legal periods, normally one month for EEA or UK requests and, where an applicable US state law provides, 45 days, subject to permitted extensions with notice. Rights and exceptions vary by law. We do not unlawfully discriminate for exercising privacy rights.
Where applicable, you may appeal a denied US state privacy request by replying to our decision or emailing us with the subject Privacy Appeal. We will explain the outcome and any further complaint route required by law.
Children and security
Our product and service are not directed to children or teenagers. If you believe a child has provided personal information, contact us so we can investigate and take appropriate steps.
We use safeguards appropriate to the information and risks involved. No transmission or storage method is completely secure.
Updates and contact
We may update this policy when our practices or legal requirements change. Material changes will be communicated as required by law, and fresh consent will be obtained where required. Privacy questions and requests: hello@luviadream.com.
