These terms cover consumer purchases from luviadream and use of our related accounts, app and connected AI desk products. Please read them with our Privacy Policy and Returns and Refunds Policy. Mandatory consumer rights remain unaffected.
The seller and contact details
These terms apply to consumer purchases from luviadream and use of its related services. For questions about a purchase or these terms, contact hello@luviadream.com.
Our operational team is based in China. Customer service email: hello@luviadream.com.
Eligibility and accounts
You must have legal capacity to enter into a contract. Our products and services are not directed to children or teenagers. Provide accurate information and keep account credentials secure. Contact us promptly if you believe someone has accessed your account without permission.
Account registration, app binding, internet access and device activation are required for connected features. You are responsible for your own compatible internet connection and any charges imposed by your network provider.
Product information and compatibility
Our AI desk products include a microphone, speaker and voice interaction features. AI conversations use cloud processing and GPT-based services. Before purchase, the product page will identify material compatibility requirements, supported app and operating system versions, supported languages, connectivity needs and included functionality.
If a future paid subscription is offered, lighting, light effects and basic responses are intended to remain available without that subscription. This does not promise that all functions operate offline or that every future feature is included in the hardware price.
Orders and payment
Prices, currency, delivery charges and applicable taxes will be displayed before you submit an order. Payments are processed through PayPal and any other payment methods expressly shown at checkout.
Your order is an offer to purchase. An automated receipt acknowledgement does not itself constitute acceptance. We accept your order when we send an express order acceptance or dispatch confirmation. If we cannot accept an order, we will notify you and refund payments collected for it without undue delay.
If a material pricing or product description error is discovered before acceptance, we will explain the correction and seek your agreement or cancel and refund the order. We will not impose a higher price without your agreement. Accepted orders remain subject to your applicable contractual and statutory rights.
Shipping and delivery
Available delivery destinations, delivery estimates and charges are provided during the purchase process. Any customs duties or import taxes payable by the customer must be disclosed before the order is placed.
We will notify you of material delays and respect your rights to cancel or obtain a refund when delivery obligations are not met. For UK and EU consumers, unless another delivery time has been agreed, the applicable default delivery period is generally no more than 30 days after the contract is made. Rights to an additional delivery period or immediate cancellation in qualifying circumstances remain available.
Where applicable consumer law places delivery risk on the seller until you or your nominated recipient takes physical possession, we bear that risk. A courier status alone does not remove your legal rights. Contact us about missing, damaged or incorrectly delivered orders so we can investigate.
Returns and statutory remedies
Our Returns and Refunds Policy explains withdrawal, ordinary returns, faults and refunds. Activation alone does not remove mandatory consumer rights. We do not require store credit in place of a refund where a monetary refund is due.
Limited commercial warranty
We provide a one year limited hardware warranty from delivery for defects in materials and workmanship arising during normal use. Contact hello@luviadream.com with your order information and a description of the issue. We will assess the claim and provide an appropriate repair, replacement or refund, subject to any remedy you are entitled to choose by law. Necessary return costs for covered defects are our responsibility.
This commercial warranty does not cover ordinary wear, cosmetic damage that does not affect function, or damage caused by misuse, accidents or unauthorized alterations to the extent that they caused the defect. It does not exclude responsibility for an unrelated defect or override statutory rights. We may request reasonable proof of purchase; an order record or other suitable evidence may be sufficient.
This warranty is additional to statutory guarantees. EU consumers generally have at least a two year legal guarantee for nonconforming goods, with longer or additional rights in some countries. UK consumers retain rights to satisfactory quality, fitness for purpose, correspondence with description and statutory remedies. Applicable US warranty rights also remain intact. One year is not a universal limit on seller liability or on statutory software and security update duties.
AI responses and acceptable use
AI responses are generated automatically and may be inaccurate, incomplete or unsuitable for a particular situation. Use your judgment and verify important information. The service is not an emergency response system or a substitute for qualified medical, legal or financial advice. These limitations do not exclude mandatory obligations for product safety or conformity with the contract.
Do not use the service unlawfully, infringe others’ rights, submit information you are not entitled to share, interfere with security, or attempt to disrupt the service. Any restrictions on reverse engineering apply only to the extent permitted by law and do not remove statutory interoperability rights.
Content and intellectual property
We or our licensors retain rights in the brand, app, software and original website materials. You receive a limited right to use the app and software for their intended personal purposes, subject to these terms and applicable law.
You retain any rights you have in content you submit. You grant us only the rights needed to process that content to provide your requested service. This clause does not grant a general right to sell your conversations, use them for advertising or train models. Privacy and provider processing are described in the Privacy Policy. AI output may not be unique and may not qualify for intellectual property protection.
Future subscriptions
These terms do not create a paid subscription or authorize automatic renewal. Before any subscription begins, we will present its price, billing period, included features, renewal terms, cancellation method and applicable withdrawal and refund rights, and obtain any required agreement.
There is no blanket rule that all subscriptions are nonrefundable. Any exception to statutory withdrawal rights must satisfy the applicable legal conditions, which differ for digital content and services. Ending future renewals and refunding a current period are separate matters.
Service changes and suspension
We may make necessary security, legal and maintenance changes. We will provide required notices, updates and remedies and will not remove contracted core functionality without a lawful basis and any required remedy. We may temporarily restrict access where reasonably necessary for security or a material breach, using proportionate measures and notice where practicable. Contact us if you believe a restriction is mistaken.
Liability and disputes
Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable liability for fraud, death or personal injury caused by negligence, or mandatory consumer and product liability obligations. Other liability is determined under applicable law; these terms impose no blanket purchase price cap or waiver of statutory warranties.
Please contact hello@luviadream.com so we can try to resolve a complaint. You retain access to competent courts and any mandatory consumer remedies. These terms do not impose mandatory arbitration, a class action waiver or an exclusive foreign court. Consumers retain any mandatory protections of the law of their habitual residence that apply to the transaction.
Changes to these terms
Changes apply prospectively, subject to any required notice or agreement. They do not retrospectively reduce rights under an existing purchase. If a provision is unenforceable, the remaining provisions continue only to the extent permitted by law.
